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President's Message: A Year of Helping Members

Our 60th anniversary turned out to be quite a year. A milestone we are very proud of came with its share of challenges including rising costs, uneasiness with the economy and the possibility of a looming recession. Through it all, HRCU remains strong and determined to be there for our members.

Our staff is incredibly dedicated to our members. To support their efforts, we invest significant resources in training and providing them the best tools to serve our members through the most updated digital banking channels, convenient in-person branches, a robust shared branching network, and our fully staffed member support call center. As a result of these efforts, we received the “Best of the Best Award” for overall member service and new member experience for 2022, conducted by Member XP, a nationally recognized leader in staff training and member experience. And we couldn't be prouder. 

We were also able to meet our members' needs through record growth in our lending in 2022. We continue to do so responsibly, providing our members with the credit union difference. Although rates have gone up across the board, we work hard to keep rates affordable and terms flexible. When some members have difficulty making ends meet, our team is there to help.

And still, as our community remains a major focus of our mission, we continue to work with many nonprofits and local community organizations. In fact, this was our best year of assisting those organizations both financially and resourcefully through member donations and volunteer hours by our staff. It was a great celebration to be back out in the community again. 

Looking ahead to 2023, it starts with helping our members achieve their financial goals. How do we do that? Besides always working to provide the most affordable products and services, it comes down to providing great member service and reliable and secure digital banking. We plan to make the most of these powerful tools, which include "My Better Credit" found in our mobile banking app, the Live Chat functionality on our website, and an expected upgrade to video banking. No doubt banking services have changed dramatically over the last few years. We will always find ways to make banking with HRCU accessible, affordable and personal to meet your needs. We have many other exciting initiatives planned for 2023, which continue to answer our guiding question: What will be best for the member?

I know in the world today you have many options for choosing a financial institution. I may be biased but making HRCU the best credit union is what I have built my career on, because I am very passionate about what we can do for our members. And I am very fortunate to have a staff and management team that also believes in supporting our members and bringing their best each day. When we say “Better, not Bigger Banking” we not only mean it - we live it!

Thank you for being a member.

 

Brian Hughes
President & CEO

Our History

The Credit Union was founded by a small group of parishioners of Holy Rosary Church in Rochester, New Hampshire. This group was formed to provide assistance and advice to people who otherwise would not have easy access to financial services by traditional means. Over the years, HRCU has grown into a full-service community credit union that takes pride in providing up-to-date services while maintaining the compassion and personalized service that has facilitated growth and member loyalty.

Our Vision

HRCU will be a leader in facilitating financial success & financial wellness as a convenient and trusted partner.

Our Mission

HRCU is a responsible, community focused organization members can trust to help them achieve their financial goals by demonstrating compassion, embracing innovation, remaining flexible and delivering exceptional service.

Management Team & Volunteers

We'd love to hear from you! If you would like to contact any member of our management team, please call 603-332-6840 or email .

Headshot of Brian Hughes

Brian Hughes

President & CEO

Headshot of Rosemary Shields

Rosemary Shields

EVP & COO

Headshot of Brian Therrien

Brian Therrien

Chief Financial Officer

Headshot of Ken Mauser

Ken Mauser

Chief Information Officer

Headshot of Travis Bissonnette

Travis Bissonnette

Senior Vice President of Lending

Headshot of Cynthia McCormick

Cynthia McCormick

Senior Vice President of Member Experience

Headshot of Ginger Gagne

Ginger Gagne

VP of Lending

Board of Directors

Dana R. Flanders, Chairman
Ronald G. Vachon, Vice Chairman
Anne Brown, Treasurer
Kathleen Simoneau, Secretary
Kathy Gordon
Richard Brunelle
Richard Falardeau
Jeanne Grover
Leonard Pinault
Suzanne Wilkins

Supervisory Committee

Robert P. Langelier, Chairman
Daniel Connelly
Debra K. Adcock
Constance Hamann
Claire Moses

Council of Trustees

Gerry Bisaillon
James Brock
Robert Chasse
Normand Lanoie
Andre Therrien
Paul Auger


Interested in getting involved?

To apply for a volunteer role on our Board of Directors, Supervisory Committee or Internal Advisory Committee, please complete and submit the application.

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