Skip to main content

Not an online banking member?
Register today!

My Account Login

Not an online banking member?
Register today!

Exploring Options

Life can take unexpected turns, but you don't have to face them alone. Our loss mitigation options are designed to provide you with the support and flexibility you need to regain control of your financial situation. Options are subject to approval based on your financial situation.


Here are some options:


  • Lower mortgage payments by refinancing to extend the term of your loan or reduce your interest rate. 


  • Make your mortgage current with a lump sum payment. 


  • Temporarily pause or reduce your mortgage payments for a defined period. 


  • Catch up on missed payments gradually by adding a portion of the past-due amount to your regular mortgage payments over an agreed-upon period. 


  • Move your missed payments to the end of the loan term. 

Loan Modification

  • Modify the terms of your loan to reduce the monthly payments. 

Liquidation Options

Depending on your situation, staying in your home may not be possible. These options may be a better option than foreclosure (Subject to Approval). 


Here are some of the options:

Short Sale

  • An option if your home is worth less than your mortgage payoff amount. 

Deed-in-Lieu of Foreclosure

  • If you are unable to sell your home, this will allow you to transfer ownership to HRCU. 

Next Steps

To see if you're eligible for any of the options below, complete the Financial Assistance Response Package and follow the enclosed instructions to submit it to us. A member of our Special Accounts Department will contact you to discuss the next steps. Continue making your mortgage payments as scheduled, even after you've submitted your request.

Contact our Special Accounts Department at specialaccount at hrcu dot org or give us a call at 603-634-8354 for any questions. We're here to stand by you and help you find the solutions that make the most sense for your unique situation. 

Online & Mobile Banking

Access your funds or make your Visa® payment with our safe and secure remote banking services anywhere, anytime.