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Digital Banking Upgrade

  1. We are always evaluating our services and how we can make them more convenient for our members. We believe that once you become familiar with this new digital banking platform, you will find that it provides you with more features and many benefits.

  2. Yes, new members can register for online banking on a desktop, tablet or mobile.

  3. You should ensure that HRCU has a valid email address on file for you. If we do not have a valid email for you, you will have problems logging in in for the first time. Prior to the upgrade, you can check in our current online banking system to ensure we have a valid email address that they can still access. If you are looking to change your email with us after the upgrade prior to logging in, please call us at (603) 332-6840.

  4. You are entering an incorrect username, please try again. If you need assistance contact us at (603) 332-6840 and we will assist you.

  5. While nearly any browser will do, we have been advised that moving forward Microsoft Internet Explorer may have limited support with some features. If you have always used Internet Explorer, we would recommend using Microsoft’s newer browser, Edge, instead.

  6. No, if you are the primary account holder, your online banking account will carry over. You will be able to sign in under your existing username. You will be prompted to choose a method to have a security code sent to you. After that is entered you will be asked to enter a temporary password, made up of your last six digits of your social security number followed by your full birth year, with no spaces. (For example, 0000001980). Once you are logged in you will be asked to set a new password immediately.

  7. You should log in for the first time with the personal membership credentials. Once you do this, you will also see your business accounts under those login credentials. If you choose to use your old business account log in credentials, you will not see your personal accounts under that login. If you log in with your business credentials you will need to use the year of birth of the first person listed under the S1 share.

  8. When updating to the new app, Android & Samsung users must delete the old app, then exit out and go back into the Google Play Store. Search for the HRCU app and the new app (It will be blue with our logo) will be there for you.

  9. No, our current mobile app will be going out of service. If you are using an Apple Device, and have your device set to automatically update, the new HRCU mobile app should automatically be there. If you do not, you will need to go to the app store and manually update it. If you are on an Android device, you will need to go to the Google Play store and download the new HRCU Mobile app.

  10. No, with our new Digital Banking platform, you will have one registration that you use in Online Banking, as well as the Mobile App. Registering one time will give you access to both.

  11. Yes, if you were previously a joint user of an Online Banking account, you will now have your own login to access your accounts. Please register as a new user.

  12. Visa credit card accounts will only show for the primary user in online or mobile banking.

  13. If you look at a previous statement for your account, the primary account holder’s name should be listed at the top. If you are still not clear on this, please email us at info at HRCU dot org and we can help you figure this out!

  14. Yes, the desktop version is mobile responsive, so it shrinks to fit the screen size of the device you are using. However, the Mobile App is much better for mobile phone use.

  15. Yes, you will be able to enable Face ID for sign in purposes should you wish to.

  16. Yes, if you would like to have biometrics launch without having to click Login With Face or Fingerprint ID you have the open to turn off the Snapshot. Login to the mobile app, Go to Settings and Snapshot is the last option. This will eliminate the snapshot balance appearing on your initial log in screen and will auto launch the biometrics and log you right into the app.

  17. You should see “Forgot username?” or “Forgot Password?” links on the login screen for whichever issue you are having. Please click the one that applies for you and follow the steps. You no longer need have to contact Member Support to unlock your account, this new platform is meant to be completely self-service.

  18. You can set-up and manage your own transfers within the Digital Banking platform in the “Transfers” widget. If you need assistance, please contact Member Support at (603) 332-6840 or .

  19. You will have to set that other member up in your transfer options. In the transfer options, click "Transfer to Another HRCU Member". Once you enter their Name, Account Number and Share ID, be sure to check "Save Account for Future Use" so you will be all set next time. It’s that easy!

  20. This code signifies that this transfer was converted from the old system to the new system. It is nothing you need to be concerned about!

  21. Scheduled transfers will run twice per day – 12 PM and at the end the very end of the day. We will attempt to complete transfers a second time if it should fail the first time. If you have a transfer scheduled (can be daily, weekly, monthly etc.) and you do not have the funds in your account to cover that transfer at 12 PM when the first attempt is made, that transfer will be attempted a second time at the very end of the business day. You can set up a notification to alert them you in the event a transfer fails. You would then have the afternoon to add funds to the account to cover the transfer.

  22. While many institutions and accounts are supported, we cannot guarantee all external accounts can be added into our digital banking platform. Your other institution has the ultimate control over if they will allow your account to be displayed here or not. If you would like to add an account and are unable to, please voice these concerns with the other institution that you would like to see them support this feature.

  23. Go to the Widget called Widget Options, or Settings by clicking on your name (At the top right of the screen if on a desktop PC). Once you are in this Settings menu, click on the Accounts tab. Here you can delete any external account you wish.

  24. Funds can be sent from your HRCU account to a deposit account you own at another institution. If you have a loan at that other institution the money must go into a deposit account first. You would then have to set-up an internal transfer at the other institution to move the money from your deposit account to your loan. This is because we are doing micro deposits to verify your account before we allow any ACH to occur. All credit card payments need to be done through bill pay or directly at the credit card company site.

  25. When you select hide an account, it is hidden from your dashboard and the accounts widget. The only way you will be able to view it is when you click on “Settings” and then “Accounts”. Accounts that are hidden can be changed at any time.

  26. My Better Credit is a tool for you to not only access your updated credit score (As well as, factors that go into your report & score) at any given time, but you will also receive personalized offers of products that may benefit from. We encourage all members to check out this widget within the new platform!

  27. Yes you can. Go to the Widget called Widget Options, or Settings by clicking on your name (At the top right of the screen if on a desktop PC). Once you are in this Settings menu, click on the Accounts tab and click on the pencil to edit the settings for that account, including its name, color and whether you would like it hidden from the dashboard.

  28. Yes you can. Go to the Widget called Widget Options, or Settings by clicking on your name (At the top right of the screen if on a desktop PC). Once you are in this Settings menu, click on the Widgets tab. Here you can select up to five widgets you would like favorited and displaying in your dashboard by clicking the star. You may need to first click the star on one you want to remove to make room for the one you are trying to add. You can also click Reorder Favorites at the top to change the order they display in your dashboard.

  29. Provided that you log in at least once every 90 days, you will be able to see transaction history dating back up to 18 months. At launch however, you will only see your last 60-90 days of transaction history. Please access your monthly statements to see further back if needed. Moving forward, if you do not log in every 90 days, you will also need to rely on monthly statements to see transaction dating further back.

  30. Your alerts will need to set-up again once you have logged into the new platform for the first time, they will not carry over. We apologize for the inconvenience.

  31. Bill Pay should function exactly the same for you, there should be no changes you should need to make or re-enrollment needed.

  32. Yes, simply sign-up for eStatements in the “eDocs” widget.

  33. When viewing that check transaction, click on the little pencil next to the amount to view a photo of the check.